80% of customers satisfied with their property agents: survey






SINGAPORE: The first Public Perception Survey by the Council for Estate Agencies (CEA) has found that most consumers are satisfied with their property agents.

Eight out of 10 said they were satisfied with the conduct and services provided.

Seven out of 10 planned to recommend their agents to others.

Top of the list was service excellence with agents being contactable, responsive to queries and courteous at all times.

Bottom of the list was knowledge and expertise about the real estate industry.

Consumers felt that the agents should improve their knowledge so that they can advise customers on property transactions.

These include financial matters and accurate and up-to-date information related to the property.

Most consumers, more than 70 per cent, were also aware of key industry practices and regulations.

The awareness level among potential consumers came in lower, averaging about 60 per cent.

The survey also looked at feedback from the industry.

Most were supportive of the initiatives implemented by CEA to enhance professionalism in the sector.

Eighty per cent indicated that the regulatory measures and enforcement of minimum eligibility criteria for agents has helped raise the professionalism of the industry.

More than 90 per cent of agents found that the training that they received in the last 12 months, was effective in raising their professionalism.

The majority of them also indicated that they would require additional training on government rules and regulations and market information.

The survey was conducted between March and July this year.

Face-to-face interviews were conducted with more than 2,200 consumers and potential consumers.

An online survey was conducted with more than 1,700 property agents and key executive officers.

The findings will set the baseline for CEA to measure the progress of the industry in delivering professional service to consumers.

- CNA/ck



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26/11 anniversary: Experts doubt netas’ claim of safe Mumbai

MUMBAI: Senior police officers and politicians declared on Sunday that Mumbai is prepared to repel any attack of the magnitude of 26/11 but their words were met with disbelief and scepticism.

On the eve of the fourth anniversary of the bloody assault, home minister R R Patil admitted that law-enforcement agencies were unequipped to fend off the 10 Pakistani terrorists who landed in Mumbai by sea on November 26, 2008, and wreaked terror on the city.

"We have learnt our lessons. In the past four years, we have stepped up security not only in Mumbai but also in entire Maharashtra. We now have state-of-the-art weapons and adequate manpower. I am confident that we are prepared to take on terror attacks of any magnitude," claimed the home minister.

Patil argued that the Democratic Front government had implemented in letter and spirit the recommendations of the Ram Pradhan committee, which was set up in the wake of the 26/11 attack to examine the preparedness of Mumbai police.

Anti-terrorism squad chief Rakesh Maria echoed Patil: "In November 2008, we were taken aback owing to the magnitude of the attack. We were not prepared at all. In the last four years, we have redrafted our strategy. We now have a standard operation procedure in place. Everyone from a constable to the DG today knows his task in the event of an attack."

Mumbai police commissioner Satyapal Singh too said the force had learnt from the past. "I do not say that there is no threat. But the force is prepared and confident," added Singh.

The contentions were, however, decried by a former DGP who asserted that Mumbai police was still grossly unprepared. "A large number of the Pradhan committee recommendations, particularly on manpower deployment, weapons and coordination, have not been implemented," he told TOI on condition of anonymity. "Even today, police personnel do not have adequate ammunition for training and practice." The former DGP's declaration, other ex-policemen said, was borne out by evidence on the ground.

The state government's ambitious Rs 800-crore plan to install 6,000 CCTV cameras around Mumbai was still in tendering stage after a sputtering start. The city's coastal security was still wanting: patrol boats and amphibian vehicles were either out of order or without fuel; policemen required to protect the coastline did not even know how to swim.

Furthermore, the state's elite Force One, which was created along the lines of the National Security Guard, did not have a home of its own in the city for training.

Still, Patil said the only matter of concern was the delay in the installation of the CCTV camera network. "We were in the final stages of allotting the contract but it had to be cancelled after a member of the chosen consortium was found to have been blacklisted earlier. As a result, we initiated the entire process afresh. I am sure that in the next one year, we will have a CCTV network for the metropolis," Patil said.

(With inputs from V Narayan)

26/11 claims and the reality

While the ATS chief and home minister claim the city is prepared for another terror attack, the evidence on the ground suggests otherwise. For example, the plan to install CCTV cameras is yet to be implemented, coastal security is in tatters and disaster management is beset by poor cooperation.

Intelligence sharing and coordination

As Ajmal Kasab and his cohorts went on the rampage, several security agencies came together and worked as a team to terminate the carnage . The result was the death of nine terrorists and Kasab's arrest . But that was in 2008. Since then, ignoring national interest, most security agencies have scrapped with each other to bag credit for passing victories against terror groups. The dearth of intelligence-sharing and coordination was evidenced by the escape of terror principal Yasin Bhatkal earlier this year. Although Delhi police's Special Cell was on his tail, it did not inform Maharashtra ATS, which was working on the same case. In the confusion, Bhatkal slipped away. Similarly, reports said, Special Cell did not keep the ATS in the loop when getting 26/11 co-conspirator Abu Jundal extradited from Saudi Arabia. Meanwhile, efforts to bolster intelligence gathering too have only just edged forward. The Maharashtra government set up an intelligence academy to recruit and train specialists. But, of the 200 recruits, 75 soon left for better opportunities in the private sector.

Bulletproof jackets

Joint police commissioner Hemant Karkare's death in 26/11 raised alarming questions about the quality of the bulletproof jacket he wore during the attack. It was said that the jackets the state had acquired were of poor standard . Had Karkare's jacket been better, many argued, perhaps his life could have been saved. The widespread ire aimed at the state prompted it to begin the process of procuring high-quality bulletproof jackets a week after the attack. However, because of technical reservations, no company was awarded the contract for three years. Finally, the state got the right jackets from the agencies that supply such protective wear to the NSG and CRPF. In the last one year, it has procured over 3,000 bulletproof jackets.

Coastal security

The ease with which 26/11 gunmen landed by sea in Mumbai exposed a glaring chink in the city's armour. Eager to be seen as rectifying the fault, the state vowed to beef up coastal security. Yet, its promises scarcely translated into lasting work. Set up to protect the coastline, Sagari police station even today operates from rooms in governmental quarters at Mahim. It still cannot register an FIR, for which it has to depend on the Yellow Gate police station. Together, the two stations are reportedly short of 1,180 policemen. Five of their 14 amphibian vehicles and 13 of their 27 patrol boats are in repair yards. Lacking a jetty, Sagari police park boats at Malad or near the Gateway of India. Worst of all, most personnel at the two stations neither have the expertise to run the patrol boats nor basic swimming skills.

Medical care

Every time a disaster rocks Mumbai, causing mass casualties, the inadequacies of trauma care facilities at public hospitals get highlighted. During 26/11, most victims were rushed to the state-run St George and GT hospitals but soon they had to be shifted to bigger centres like JJ Hospital. Four years on, no lessons have been learnt. Sion Hospital till date is the only civic-run facility to have a dedicated trauma care centre. Hospitals such as JJ and KEM have the capacity to care for 500 casualty patients, but, as JJ Hospital dean Dr T P Lahane points out, it is not the same as having a hub where doctors from neurosurgery, orthopaedics, surgery and anaesthesia are available round-the-clock .

State of surveillance

The state's ambitious Rs 800 crore plan to install 6,000 CCTV cameras around Mumbai has sputtered forward ever since 26/11. To give the plan a boost, home minister R R Patil set up a high-level committee and led a delegation to the UK to study the CCTV surveillance grid there. But just as the contract was to be granted, it turned out that one of the firms in the chosen consortium had been blacklisted earlier . As a result, a fresh tendering process was initiated. Till now, only Raj Bhavan, CM residence Varsha and Patil's residence Chitrakut are guarded by CCTV networks. The city will likely have to wait for at least another year for its surveillance system.

Arms & ammo

Mumbai police received sophisticated arms, ammunition and communication gadgets in the wake of the 2008 attack. While rifles are still used for local policing, police now have AK-47 s and MP5 submachine guns to ward off an assault as big as 26/11. In addition, each office of regional police commissioner is equipped with a bulletproof vehicle.

Bomb suits

In the last four years, there has been no dearth of alert citizens calling the bomb detection and disposal squad, alerting it of suspicious objects on the city's streets. What has been lacking is bomb-disposal suits and sniffer dogs. The squad urgently needs more suits, but the procedure has been held up on account of an alleged scam. The economic offences wing this August arrested a businessman for allegedly cheating the state out of Rs 6.25 crore by providing low-quality bomb disposal suits.

Railway security

Post-26 /11, electronic surveillance was made a priority for securing railway stations. According to the Government Railway Police, there are about 1,500 closed-circuit television cameras at 90 of the 136 stations on the suburban network. The Integrated Security System—to be implemented on CR—will bring in advanced CCTVs, vehicle scanners and baggage scanners. The GRP has also stepped up visibility on stations and introduced random checking of passengers and baggage on platforms, foot overbridges and subways. Armed riot control policemen are deployed at stations like CST and Dadar to handle any situation. Furthermore, city police are frequently roped in for anti-sabotage checks. More AK47s and SLRs with ammunition have been procured.

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Distant Dwarf Planet Secrets Revealed


Orbiting at the frozen edges of our solar system, the mysterious dwarf planet Makemake is finally coming out of the shadows as astronomers get their best view yet of Pluto's little sibling.

Discovered in 2005, Makemake—pronounced MAH-keh MAH-keh after a Polynesian creation god—is one of five Pluto-like objects that prompted a redefining of the term "planet" and the creation of a new group of dwarf planets in 2006. (Related: "Pluto Not a Planet, Astronomers Rule.")

Just like the slightly larger Pluto, this icy world circles our sun beyond Neptune. Researchers expected Makemake to also have a global atmosphere—but new evidence reveals that isn't the case.

Staring at a Star

An international team of astronomers was able for the first time to probe Makemake's physical characteristics using the European Southern Observatory's three most powerful telescopes in Chile. The researchers observed the change in light given off by a distant star as the dwarf planet passed in front of it. (Learn how scientists found Makemake.)

"These events are extremely difficult to predict and observe, but they are the only means of obtaining accurate knowledge of important properties of dwarf planets," said Jose Luis Ortiz, lead author of this new study and an astronomer at the Instituto de Astrofisica de Andalucia, in Spain.

It's like trying to study a coin from a distance of 30 miles (48 kilometers) or more, Ortiz added.

Ortiz and his team knew Makemake didn't have an atmosphere when light from the background star abruptly dimmed and brightened as the chilly world drifted across its face.

"The light went off very abruptly from all the sites we observed the event so this means this world cannot have a substantial and global atmosphere like that of its sibling Pluto," Ortiz said.

If Makemake had an atmosphere, light from the star would gradually decrease and increase as the dwarf planet passed in front.

Coming Into Focus

The team's new observations add much more detail to our view of Makemake—not only limiting the possibility of an atmosphere but also determining the planet's size and surface more accurately.

"We think Makemake is a sphere flattened slightly at both poles and mostly covered with very white ices—mainly of methane," said Ortiz.

"But there are also indications for some organic material at least at some places; this material is usually very red and we think in a small percentage of the surface, the terrain is quite dark," he added.

Why Makemake lacks a global atmosphere remains a big mystery, but Ortiz does have a theory. Pluto is covered in nitrogen ice. When the sun heats this volatile material, it turns straight into a gas, creating Pluto's atmosphere.

Makemake lacks nitrogen ice on its surface, so there is nothing for the sun to heat into a gas to provide an atmosphere.

The dwarf planet has less mass, and a weaker gravitational field, than Pluto, said Ortiz. This means that over eons of time, Makemake may not have been able to hang on to its nitrogen.

Methane ice will also transform into a gas when heated. But since the dwarf planet is nearly at its furthest distance from the sun, Ortiz believes that Makemake's surface methane is still frozen. (Learn about orbital planes.)

And even if the methane were to transform into a gas, any resulting atmosphere would cover, at most, only ten percent of the planet, said Ortiz.

The new results are detailed today in the journal Nature.


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Fire Kills 112 Workers Making Clothes for US Brands













The 100-plus workers who died in a fire late Saturday at a high-rise garment factory in Bangladesh were working overtime making clothes for major American retailers, including Wal-Mart, according to workers' rights groups.


Officials in Bangladesh said the flames at the Tazreen Fashions factory outside Dhaka spread rapidly on the ground floor, trapping those on the higher floors of the nine-story building. There were no exterior fire escapes, according to officials, and many died after jumping from upper floors to escape the flames.


As firemen continued to remove bodies Sunday, officials said at least 112 people had died but that the number of fatalities could go higher.


The Tazreen fire is the latest in a series of deadly blazes at garment factories in Bangladesh, where more than 700 workers, many making clothes for U.S. consumers, have died in factory fires in the past five years. As previously reported by ABC News, Bangladesh has some of the cheapest labor in the world and some of the most deplorable working conditions.


READ the original ABC News report.








More Than 100 Dead in Bangladesh Garment Factory Fire Watch Video











Worker Deaths at Factory for Hilfiger Clothes Watch Video





"The industry and parent brands in the U.S. have been warned again and again about the extreme danger to workers in Bangladesh and they have not taken action," said Scott Nova, executive director of the Worker Rights Consortium, an American group working to improve conditions at factories abroad that make clothes for U.S. companies. Nova said the fire was the most deadly in the history of the Bangladesh apparel industry, and "one of the worst in any country."


WATCH the 'Nightline' report on deadly factories.


Workers' activists went into the burned-out remains today to document which major retailers were using the Tazreen factory.


They say they found labels for Faded Glory, a Wal-Mart private label, along with labels they said traced back to Sears and a clothing company owned by music impresario Sean "Diddy" Combs.


"There's no question that Wal-Mart and the other customers at this factory bear some blame for what happened in this factory," Nova said.


Nova also said that Wal-Mart "knew exactly what's going on at these facilities. They have staff on site in Bangladesh."


Wal-Mart actually warned of dangerous conditions at the Tazreen factory last year, in a letter posted online by the factory owner.


Wal-Mart told ABC News that the company has not yet been able to confirm that it was still making clothes at the factory.


In a statement, Wal-Mart told ABC News, "Our thoughts are with the families of the victims of this tragedy. ... [F]ire safety is a critically important area of Wal-Mart's factory audit program and we have been working across the apparel industry to improve fire safety education and training in Bangladesh.


"As part of this effort, we partnered with several independent organizations to develop and roll out fire safety training tools for factory management and workers. Continued engagement is critical to ensure that reliable, proactive measures are in place to reduce the chance of factory fires. "


Spokespeople for Combs and Sears did not immediately respond to requests for comment.



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Climate skeptic group works to reverse renewable energy mandates



The Electricity Freedom Act, adopted by the council’s board of directors in October, would repeal state standards requiring utilities to get a portion of their electricity from renewable power, calling it “essentially a tax on consumers of electricity.” Twenty-nine states and the District of Columbia have binding renewable standards; in the absence of federal climate legislation, these initiatives have become the subject of intense political battles.

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Bangladesh factory fire death toll rises to 121






DHAKA: The death toll from a fire at a Bangladeshi factory soared to at least 121 as rescue workers recovered 112 bodies Sunday, the national fire chief told AFP.

"We've found 112 dead bodies this morning," fire brigade director general Brigadier General Abu Nayeem Mohammad Shahidullah told AFP.

"We resumed our search this morning and found the bodies lying on different floors of the factory building," he said.

The fire broke out in the ground-floor warehouse of the multi-storey Tazreen Fashion factory 30 kilometres (18 miles) north of Dhaka on Saturday evening, trapping hundreds of workers on the upper floors, police said.

Police inspector Mostofa Kamal had previously told AFP that nine workers died and about 100 workers were injured.

Kamal said many workers jumped from the factory's upper floors to escape the flames before firefighters arrived to put the blaze out.

The cause was not immediately known but fires as a result of short circuits and shoddy electrical wiring are common in Bangladeshi garment plants, which use cheap labour to produce clothes shipped to Western countries.

- AFP/ck



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Corporation related to IT works in Haryana gets fourth head in 6 months

CHANDIGARH: After shifting whistleblower IAS officer Ashok Khemka from Hartron, a corporation to handle IT-related projects, two months after his posting, the Haryana government on Friday transferred his successor Nitin Yadav just four months after he took charge.

A Haryana civil services officer, Vivek Atrey, will be the next managing director of the corporation. With this appointment, the corporation will have its fourth managing director in just six months. The state government on May 20 had transferred then managing director of the corporation Ankur Gupta and replaced him with Ashok Khemka. Khemka, who had exposed various alleged irregularities in the corporation, was transferred within 50 days of his appointment to land consolidation department.

"There was a nexus to award software development works of petty nature without tenders to selected companies at inflated rates of Rs 25 to 50 lakh each, whereas the rudimentary software development work could have been done in-house or through NIC," Khemka had stated in a communication to the state chief secretary on October 12.

Apart from Hartron, Atrey will also handle two more cadre (mainly meant for IAS officers) posts - director of supplies and disposals, joint secretary and director of electronics and information technology. The post of joint secretary is usually occupied by a senior IAS officer. Earlier, Atrey had handled IT department of Chandigarh administration as its director. Khemka had recently hogged headlines for cancelling the mutation of a land deal between Congress chief Sonia Gandhi's son-in-law Robert Vadra and DLF.

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Distant Dwarf Planet Secrets Revealed


Orbiting at the frozen edges of our solar system, the mysterious dwarf planet Makemake is finally coming out of the shadows as astronomers get their best view yet of Pluto's little sibling.

Discovered in 2005, Makemake—pronounced MAH-keh MAH-keh after a Polynesian creation god—is one of five Pluto-like objects that prompted a redefining of the term "planet" and the creation of a new group of dwarf planets in 2006. (Related: "Pluto Not a Planet, Astronomers Rule.")

Just like the slightly larger Pluto, this icy world circles our sun beyond Neptune. Researchers expected Makemake to also have a global atmosphere—but new evidence reveals that isn't the case.

Staring at a Star

An international team of astronomers was able for the first time to probe Makemake's physical characteristics using the European Southern Observatory's three most powerful telescopes in Chile. The researchers observed the change in light given off by a distant star as the dwarf planet passed in front of it. (Learn how scientists found Makemake.)

"These events are extremely difficult to predict and observe, but they are the only means of obtaining accurate knowledge of important properties of dwarf planets," said Jose Luis Ortiz, lead author of this new study and an astronomer at the Instituto de Astrofisica de Andalucia, in Spain.

It's like trying to study a coin from a distance of 30 miles (48 kilometers) or more, Ortiz added.

Ortiz and his team knew Makemake didn't have an atmosphere when light from the background star abruptly dimmed and brightened as the chilly world drifted across its face.

"The light went off very abruptly from all the sites we observed the event so this means this world cannot have a substantial and global atmosphere like that of its sibling Pluto," Ortiz said.

If Makemake had an atmosphere, light from the star would gradually decrease and increase as the dwarf planet passed in front.

Coming Into Focus

The team's new observations add much more detail to our view of Makemake—not only limiting the possibility of an atmosphere but also determining the planet's size and surface more accurately.

"We think Makemake is a sphere flattened slightly at both poles and mostly covered with very white ices—mainly of methane," said Ortiz.

"But there are also indications for some organic material at least at some places; this material is usually very red and we think in a small percentage of the surface, the terrain is quite dark," he added.

Why Makemake lacks a global atmosphere remains a big mystery, but Ortiz does have a theory. Pluto is covered in nitrogen ice. When the sun heats this volatile material, it turns straight into a gas, creating Pluto's atmosphere.

Makemake lacks nitrogen ice on its surface, so there is nothing for the sun to heat into a gas to provide an atmosphere.

The dwarf planet has less mass, and a weaker gravitational field, than Pluto, said Ortiz. This means that over eons of time, Makemake may not have been able to hang on to its nitrogen.

Methane ice will also transform into a gas when heated. But since the dwarf planet is nearly at its furthest distance from the sun, Ortiz believes that Makemake's surface methane is still frozen. (Learn about orbital planes.)

And even if the methane were to transform into a gas, any resulting atmosphere would cover, at most, only ten percent of the planet, said Ortiz.

The new results are detailed today in the journal Nature.


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Sandy-Hit Stores Seek Small Business Saturday Boost


Nov 24, 2012 3:35pm







ap downtown manhattan store damage mi 121030 wblog Small Business Saturday: Stores Hit by Sandy Hope for Boost

                                                                                      (Image Credit: Associated Press)


Superstorm Sandy delivered a one-two punch on small businesses, creating millions of dollars in damage and in turn, delivering a debilitating blow to their revenue.


But on Small Business Saturday, when  shoppers are encouraged to support local businesses,  those mom-and-pop stores are hoping for a rebound.


Donna Scofield and her family have sold toys at their Manhattan shop, called Stationery & Toy World, for the past 25 years. Although the store is located on Manhattan’s Upper West Side, where the storm did little damage, $500,000 of Scofield’s inventory, which she kept in her home and three Staten Island warehouses, was destroyed.


“Some days are easier than others,” she told ABC New York station WABC-TV last week. “We’re taking each day at a time.”


PHOTOS: Superstorm Sandy’s Wide Swath of Destruction


Mayor Michael Bloomberg announced today that more than $45 million in loans, grants and financial assistance would be made available to businesses like Scofield’s that were hurt by the storm.


“Getting New York City small businesses back on their feet is key to helping our economy recover from Sandy,” Bloomberg said in a statement. “The capital provided through this program will help businesses purchase supplies, make repairs, and get back up and running.”


Small Business Saturday, which is going on its third year, is being celebrated nationwide.


Andrea Evans, the owner of Pink Boutique in Phoenix, said stores like hers don’t stand a chance with shoppers on Black Friday.


“Everyone’s up so early, and they’re going more for, you know, appliances and TVs and stuff like that, and I think by the time noon hits, they’re done,” she told ABC News Radio.


Over the past two decades, small and new businesses have created two out of every three net new jobs in the United States, according to the U.S. Small Business Administration.


It is estimated that half of all working Americans either own a small business or are employed by one.



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Patty Murray likely to be a key voice in Senate on budget deal



With a low-key style that contrasts with some of the Senate’s camera hogs, Murray may be the most powerful senator a whole lot of people have never heard of outside of the two Washingtons where she lives and works.

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